Shipping&Refund Policy

Domestic Shipping

Orders within the United States are typically processed within 2–5 business days.
Standard shipping usually takes 5–10 business days after processing. Expedited shipping options are available at checkout.
All items are carefully packaged to protect against damage during transit. Fragile or delicate items, such as hand-woven throws or rugs, are double-protected.
A tracking number will be provided via email once your order ships, allowing you to monitor delivery progress.

International Shipping

Salientclea proudly ships worldwide. Delivery times may vary, typically taking 10–25 business days, depending on destination and customs processing.
Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
Some items may be restricted in certain countries. Customers should verify local import regulations before ordering.
Delays due to customs inspections or local postal services are outside our control. Tracking information will be provided, and customers are encouraged to monitor shipments regularly.

We want you to be completely satisfied with your purchase. Products can be returned within 30 days of delivery for a full refund, provided they are unused, in their original condition, and in the original packaging.
Non-refundable items: Customized or personalized products cannot be returned unless they arrive defective or damaged.
To initiate a return, contact our customer support at [insert email/contact form] with your order number and reason for return. We will provide return instructions and a return authorization number.
Once your returned item is received and inspected, refunds will be processed within 7–10 business days and issued to the original payment method.
If your item arrives damaged or defective, please notify us immediately. We will either provide a replacement or a full refund, including shipping costs.

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