FAQ

1. What types of products does Salientclea offer?
We specialize in high-end bathroom and home goods, including bath towels, bed pillows, rugs, throws, and other home accessories designed for comfort and style.

2. Are your products handcrafted?
Yes, many of our items—such as our Bohemian-style throws—are carefully hand-woven by skilled artisans to ensure quality and unique designs.

3. What materials are used in your products?
We use premium, durable materials, including soft cottons, natural fibers, and high-quality blends to ensure comfort, longevity, and a luxurious feel.

4. Can your products be machine washed?
Most of our bath towels, throws, and pillow covers are machine washable. Care instructions are included with each product to maintain their quality and longevity.

5. Do you offer customized or personalized products?
Currently, we offer select customization options for some items. Please contact our customer service team to discuss your needs.

6. How do I care for hand-woven or delicate items?
Hand-woven items are best cared for by gentle washing in cold water, avoiding harsh chemicals or bleach, and air-drying whenever possible.

7. Do you ship internationally?
Yes, we provide international shipping. Delivery times and fees vary depending on your location. Customers are responsible for any import duties or taxes.

8. How long will my order take to arrive?
Domestic orders typically arrive within 5–10 business days. International shipping may take 10–25 business days depending on customs processing.

9. What is your return or refund policy?
Products can be returned within 30 days of delivery if unused and in original condition. Customized or personalized items are non-refundable unless defective.

10. Are your products eco-friendly or sustainably made?
Yes, we work with trusted artisans and suppliers to ensure responsible sourcing and environmentally conscious production practices.

11. Can your rugs and throws withstand heavy use?
Yes, our products are designed to be both stylish and durable. Materials are selected to withstand daily use while maintaining softness and appearance.

12. How can I contact customer service?
You can reach us via email at [insert email] or through our website contact form for assistance with orders, returns, or product questions.